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Terms and Conditions

TERMS AND CONDITIONS



WEBSITE TERMS OF USE

This website is owned and operated by Echko Limited. Throughout the site, the terms “we”, “us”, “ourselves”, “our” refer to Echko Limited. Echko Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By using this website, you acknowledge that you have read and understood all of the website conditions and agree to be bound by them. However, if you do not or cannot accept our website conditions in totality and without modification, you must stop using our website immediately.


Echko Limited reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our website. Moreover, we reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Any new features or tools which are added to the current store shall also be subject to this terms and conditions.


We reserve the right to refuse service/sale to anyone for any reason at any time. You understand that your content/information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 


This site and the materials and products on this site are provided "as is" and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Echko Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Echko Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Echko Limited does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. 





PRODUCT PRICES

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the sale of our products (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the sale.


SHIPPING & DELIVERY


Shipment/delivery time shall be 5-7 business days from payment confirmation with the exception of orders placed during the pre-sale period (31st of July to 7th of August) where orders will be shipped starting September 2019. The shipment /delivery time is an approximate time depending on circumstances. We shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond our control.


In order to avoid any kind of delay or loss of merchandise, you shall provide accurate and complete shipping details. You shall be responsible for extra costs or new delivery fee if non-delivery is due to your negligence/mistake. We then encourage you to always double check your shipping details. 


We are not responsible for any costs incurred by customs upon receiving your purchase.


RETURNS & EXCHANGES

You must inspect your package upon arrival. You must not accept any delivered product with apparent transport damage and inform us immediately of the case for proper action. If no apparent damage is seen on the outside of the package but upon opening, you discovered that the actual product has transport damage, you MUST communicate us within 24 hours from discovery otherwise we shall not honor any transport damage report after said period. 


If the damage will be proven as transport damage, you will be given further instructions on how to return the product until a replacement will be sent back to you. 


We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 


To be eligible for a return, your item must be unused and in the same condition that you received it (sealed). It must also be in the original packaging. To complete your return, we will require a receipt or proof of purchase.


Return shipping fees are at the customer's own expense. Original shipping fees are non-refundable; No restocking fees are charged to the consumers for the return of a product.



REFUND AND CANCELLATION

We accept order cancellations before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product has already been shipped out. 


In addition, refunds may only be allowed if we cannot fulfill the order due to uncontrollable circumstances (e.g. lack of stock, etc.). 



All allowed refunds will be settled within 7 days from the approval of the refund request. 



PRODUCT WARRANTY

We guarantee the quality of our Hyperstrap. We offer a 24 months warranty against craftsmanship defects on the core strap body which includes everything that is unable to be detached from the Hyperstrap. For our accessories, they are covered under a one year warranty. However, the following are not covered by the warranty: 

  1. Damage due to normal wear and tear - damage that naturally and inevitably occurs over time as a result of normal use or aging;
  2. Damage caused by lack of care, mishandling, accident, or abuse;
  3. Damage caused by the use of the product for other than its intended purpose; 
  4. Damage caused by improper or unauthorized repair or maintenance of the product; 
  5. Damage to a product that has been modified or altered with the exception of Photologo engravings to the leather of the Hyperstrap; and 
  6. Damage to any cameras, equipment, or personal property used in conjunction with the product.

In order to address your warranty claim, we would need the defective product in its original state. Please do not dispose of the defective product prior to reporting to us. Provided all the requirements are met, we will gladly repair your product or if irreparable, replace your product with a new one. However you are required to incur the return shipping cost. 


INTELLECTUAL PROPERTY - TRADEMARKS & COPYRIGHT

Echko Limited is the owner and authorized user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to Echko Limited in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of our intellectual property is prohibited without the prior  our written permission. Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.


Moreover, this website and its contents are the property of Echko Limited and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be prosecuted by law.







PRIVACY POLICY

We are committed to protecting your privacy. We will only use information collected from individual Customers to facilitate and deliver orders as part of our commitment to provide the services our Customers have paid.

  

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We will constantly review our systems and data to ensure the best possible service to our Customers. There are specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

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