Frequently Asked Questions
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What is Hyperstrap?Hyperstrap is the world's first smart camera strap. It’s packed with versatile features and beautifully design, meant to bridge the gap between style and functionality.
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Am I on the waitlist? Can I get the Early-Bird Discount?If you received an email from Photologo or Hyperstrap about this presale in the last few days then you are on the waitlist, and you will be able to get the early-bird discount as long as you're one of the first 200 orders.
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How can I apply the Early-Bird discount?If you are in the waitlist you will receive an email letting you know that the pre-sale has started, and the website will already allow you to purchase Hyperstrap at the pre-sale price. Rest assured your order will include all the extensions as long as it's purchased during the pre-sale.
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When will the first Hyperstraps ship?The first 200 orders of Hyperstrap will ship in September 2019.
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Can I engrave my Photologo on Hyperstrap?Hyperstrap is Photologo-ready. We have designed it to be engraved with your own Photologo, there’s a specific section of Hyperstrap (right behind the neck) where the material is perfect for it. We want you to engrave your Photologo and make Hyperstrap unique to you, that’s why unlike other straps doing so does not void your warranty in any way. Logistically we can’t offer engraving it out-of-the-factory, but we will support you in the process of finding a studio near you and get it done locally by communicating to the shop what you’re looking for, where to engrave, along with supplying the necessary files for it.
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Will Hyperstrap fit me?Yes. Hyperstrap is designed to fit all kinds. The extendable leather ropes let you make your strap short or long.
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How do I attach Hyperstrap to my camera?Using the removable high-quality leather latches directly on your camera or using alloy hardware included on your strap (2 tri-rings).
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What’s included in a Hyperstrap kit?The standard retail Hyperstrap kit includes a Hyperstrap, one set of detachable leather ropes and a lens cloth. But if you're purchasing it during the presale, you will also get the Magnetic SD Card adapter, and the Rain Cover, included in your kit at no cost.
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What makes Hyperstrap different to other straps?Unlike other straps, Hyperstrap has had rigorous innovation to be able to create a strap that is not only sleek but functional, making it incredibly more useful while allowing you to engrave your Photologo without voiding your warranty.
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What cameras does Hyperstrap fit?Hyperstrap fits all cameras with a weight up to 3KG. We do not advise you to wear Hyperstrap around your neck for long periods if you have a setup heavier than 2KG.
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What are the product dimensions?Hyperstrap's leather body is 81cm in length and the attachable leather ropes are 30cm on each end which are completely adjustable from 10-30cm, giving you complete freedom to fit to your every need.
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Do you have free shipping?Yes, Hyperstrap ships for free to all countries, inclusive of tracking with a 6-10 day delivery timeframe.
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Is it made with real leather?Hyperstrap is made with top-grain leather.
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Does it come with a warranty?Yes, Hyperstrap comes with a 24 months global warranty.
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What’s the difference between features and attachments?Hyperstraps features are in-built and extensions refer to portable accessories that can be attached and purchased separately.
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What is your return policy?Returns are always accepted if it is returned in its original sealed packaging without damage. Return shipping costs are paid by the customer.
-
What is Hyperstrap?Hyperstrap is the world's first smart camera strap. It’s packed with versatile features and beautifully design, meant to bridge the gap between style and functionality.
-
Am I on the waitlist? Can I get the Early-Bird Discount?If you received an email from Photologo or Hyperstrap about this presale in the last few days then you are on the waitlist, and you will be able to get the early-bird discount as long as you're one of the first 200 orders.
-
How can I apply the Early-Bird discount?If you are in the waitlist you will receive an email letting you know that the pre-sale has started, and the website will already allow you to purchase Hyperstrap at the pre-sale price. Rest assured your order will include all the extensions as long as it's purchased during the pre-sale.
-
When will the first Hyperstraps ship?The first 200 orders of Hyperstrap will ship in September 2019.
-
Can I engrave my Photologo on Hyperstrap?Hyperstrap is Photologo-ready. We have designed it to be engraved with your own Photologo, there’s a specific section of Hyperstrap (right behind the neck) where the material is perfect for it. We want you to engrave your Photologo and make Hyperstrap unique to you, that’s why unlike other straps doing so does not void your warranty in any way. Logistically we can’t offer engraving it out-of-the-factory, but we will support you in the process of finding a studio near you and get it done locally by communicating to the shop what you’re looking for, where to engrave, along with supplying the necessary files for it.
-
Will Hyperstrap fit me?Yes. Hyperstrap is designed to fit all kinds. The extendable leather ropes let you make your strap short or long.
-
How do I attach Hyperstrap to my camera?Using the removable high-quality leather latches directly on your camera or using alloy hardware included on your strap (2 tri-rings).
-
What’s included in a Hyperstrap kit?The standard retail Hyperstrap kit includes a Hyperstrap, one set of detachable leather ropes and a lens cloth. But if you're purchasing it during the presale, you will also get the Magnetic SD Card adapter, and the Rain Cover, included in your kit at no cost.
-
What makes Hyperstrap different to other straps?Unlike other straps, Hyperstrap has had rigorous innovation to be able to create a strap that is not only sleek but functional, making it incredibly more useful while allowing you to engrave your Photologo without voiding your warranty.
-
What cameras does Hyperstrap fit?Hyperstrap fits all cameras with a weight up to 3KG. We do not advise you to wear Hyperstrap around your neck for long periods if you have a setup heavier than 2KG.
-
What are the product dimensions?Hyperstrap's leather body is 81cm in length and the attachable leather ropes are 30cm on each end which are completely adjustable from 10-30cm, giving you complete freedom to fit to your every need.
-
Do you have free shipping?Yes, Hyperstrap ships for free to all countries, inclusive of tracking with a 6-10 day delivery timeframe.
-
Is it made with real leather?Hyperstrap is made with top-grain leather.
-
Does it come with a warranty?Yes, Hyperstrap comes with a 24 months global warranty.
-
What’s the difference between features and attachments?Hyperstraps features are in-built and extensions refer to portable accessories that can be attached and purchased separately.
-
What is your return policy?Returns are always accepted if it is returned in its original sealed packaging without damage. Return shipping costs are paid by the customer.